Shipping

Every Castle & Crew piece is made to order by our print partner, then shipped to you.

Where we ship

US addresses, including APO/FPO. We don’t ship internationally yet.

How long it takes

• Making it: most items ship within 2–5 business days, and everything ships within 7 business days.
• Getting it to you: after it ships, delivery usually takes 3–8 business days. Delivery dates shown at checkout are estimates.

If we’re running late

If your order can’t ship within the time above, we’ll email you before that time runs out with a new ship date and the choice to wait or cancel for a full refund. If you cancel, we’ll refund you right away.

What it costs

Orders of $75 or more (after discounts, before tax) ship free to US addresses. Otherwise, shipping is calculated at checkout. If your order ships in more than one package, you only pay shipping once.

Tracking

You’ll get an email with tracking when your order ships. You can also check any time on our order status page with your order number and email.

Changes and cancellations

Email us as soon as possible with your order number. We can change or cancel an order only before it goes into production. After that, it’s already being made just for you.

Addresses

Please double-check your address at checkout. If a package comes back because of an address error, we’ll tell you the cost to reship before sending it again; that cost is on you.

Lost or “delivered but missing”

If tracking shows your package was lost in transit, we’ll replace it free. If tracking says delivered but you can’t find it, check with neighbors and your local post office, then email us within 30 days of the expected delivery date. We’ll look into it with the carrier and get back to you within 5 business days with what we can do.

Questions

Email walt@castleandcrew.com. A real person will get back to you.