Returns & replacements

Everything is made to order, so we don’t take returns or exchanges for change of mind or the wrong size. Please check the size guide on each product before you buy.

Our promise

If your item arrives misprinted, damaged, defective or wrong, we’ll replace it or refund you — your choice.

How to tell us

1. Email walt@castleandcrew.com within 30 days of delivery.
2. Include your order number and a clear photo of the problem (and of the shipping label, if the package was damaged).
3. Tell us whether you’d like a replacement or a refund.

You won’t need to send the item back unless we ask.

What isn’t covered

• Ordering the wrong size or changing your mind.
• Normal wear, or damage caused by washing or care that doesn’t follow the care instructions.
• Small color differences between your screen and the real thing, or slight variations in print placement that are normal for printing and embroidery.
• Packages sent to an incorrect address entered at checkout (see our shipping policy).

Refunds

We issue approved refunds within 5 business days to your original payment method. Your bank usually posts them within 5–10 business days after that.

Canceling

We can cancel an order for a full refund only before production starts. See Shipping for details.

Before you dispute a charge

Please email us first — we can usually fix it faster.

This promise is in addition to any rights you have under the law, which we don’t limit.